Mid the intense competition and cost-cutting confronting telcos, early evidence suggests that generative AI (gen AI) could be the catalyst to reignite growth after a decade of stagnation. But will it be a groundbreaking differentiator or simply table stakes? Already the technology is on track to become a new norm in...
VoIP Technology in 2025: Key Developments and Impacts
Businesses continue embracing VoIP as a core communication tool. In 2025, several major trends—driven by AI, 5G, and unified platforms—are reshaping the VoIP landscape. 1. AI-Powered Automation & Analytics AI integration is transforming VoIP systems globally: Over 60 % of organizations are expected to use AI-driven tools in VoIP by 2025...